Open your Cityhop App to unlock the vehicle.
Payments are charged 10 minutes prior to the start time. Please make sure your payment details are updated to avoid automatic cancellation, even if a vehicle has been assigned to your upcoming rental.
Once the payment has been charged and a specific vehicle has been assigned to your booking you will see an "UNLOCK AND BEGIN" button on your app (5 minutes prior to the scheduled start time).
You can click on “UNLOCK AND BEGIN” to proceed and do the damage check. Once the damage check has been completed the vehicle will unlock itself.
Once you are inside the vehicle, the keys will be attached near the steering wheel. Please do not take them out of the vehicle. If you're stopping mid-trip, always lock the car using your Cityhop App and leave the car keys inside the vehicle.
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