Hiace vans still use the old pullout handbrake which some find difficult to disengage, especially if the previous driver has pulled too hard!
Follow these steps, and you'll be able to release the brake and get on with your booking:
The handbrake is located beneath the gear selector
To Disengage
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Make sure the handle is right way up (writing the correct way up)
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Grip the handle with your left hand
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Feel for the button resting under your pointer finger
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Squeeze the button and then turn the handle in a counter-clockwise direction
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There will be a 'pop' and the handle should release and be pulled towards the floor
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Once the handle has travelled as far is it can towards the floor release the handle and it should return to a horizontal position
To Engage
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Grip the handle and pull towards your body (without twisting the handle or pushing the button)
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Stop pulling when the handle begins to resist the movement