Firstly, make sure you are entering the correct fuel PIN provided in the app (under codes) and are using an approved fuel station (Z Energy/Caltex/Challenge).
If the fuel card doesn’t work, please pay for the fuel yourself and send the receipt to firstname.lastname@example.org
We will credit the owed amount to your Cityhop account.
Please note there is a maximum transaction limit of $100 per day on each of our fuel cards. If you need to top up by more, pay the difference yourself and send us the receipt, and our team can reimburse your account.