If the return time exceeds the scheduled time by even a few minutes, we do need to charge for the full additional hour. This policy helps us manage our scheduling and ensure that all customers receive their reserved time slots without delays.
If you inconvenience the next useror users because they need to wait for the vehicle, you will be charged a fee, starting at $25, for the inconvenience caused to every member impacted by the lateness.
You can extend your booking from your Cityhop App and will be prompted by an in-app notification. In general, we recommend booking for slightly longer if you are unsure.