There is a 9 minute grace period after the reserved booking end time for the vehicle to be returned without extra charge.
Late fees are charged by the hour. If the booking is ended after the grace period time, we do need to charge for the full additional hour. This policy helps us to manage our scheduling and ensure that all customers receive their reserved time slots without delays.
If you inconvenience the next user or users because they need to wait for the vehicle, you will be charged a fine, starting at $25, for the inconvenience caused to every member impacted by the lateness. These fines are then given to the inconvenienced members as a credit.
You can extend your booking from your Cityhop App and will be prompted by an in-app notification. In general, we recommend booking for slightly longer if you are unsure.
If you are running late and are unable to extend your booking, please call us on 0800 224 894 or 09 374 5081 so we can find a solution.